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Here are the answers to some common questions our customers
have raised.
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- When us the best time to speak with a stair representative?
- What is the process when I order a new set of stairs?
- How long after I place my order until I receive the
completed staircases?
- Am I responsible for staining, painting or carpeting my stairs?
- Can you manufacture custom components for my existing staircases that
I am
remodeling?
- Can I e-mail my order?
- What are your guarantees, warranties and Terms & Conditions?
- What sort of items do you carry in stock?
- I have a different question. - Please
click here
to e-mail a Roes representative for an answer
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Q.
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When us the best time to speak with a stair
representative? |
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A.
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During
the planning and design stage of your construction project. Roes
representatives will work with providing consultative services during the
planning process as well as technical assistance and will work closely with
your architect prior to construction. Roes Stair Co. staff are here to serve and
you can speak to a representative from 7:30 a.m. – 5:00 p.m. Eastern Standard
Time on Monday to Friday |
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Q.
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What is the process when I order a new set of stairs? |
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A.
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Give us your phone
number/email address and a salesperson will get in contact with you. Please
provide us with the job site locations as well. |
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Q.
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How long after I place my order until I receive the
completed staircases? |
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A.
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Approximately two to
four weeks depending on the time of year and the complexity of the stair.
The railing usually follows the stair installation by another two to four
weeks and depends on the finishing process of the entire job. |
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Q.
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Am I responsible for staining, painting or carpeting my
stairs? |
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A.
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Yes, you are
responsible for staining, painting or carpeting your stair. |
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Q.
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Can you manufacture custom components for my existing
staircase that I am remodeling? |
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A.
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Yes – we can
manufacture custom components for your existing staircase that is being
remodeled. |
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Q.
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Can I e-mail my order? |
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A.
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Yes – orders
for staircasescan be
emailed. |
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Q.
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What are your guarantees, warranties and Terms &
Conditions? |
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A.
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The product is
warranted for a period of one year from our installation date. Credit
information or deposit are required to begin product of your order. Full
payment is due 30 days from the installation date. If the order is destined
to be shipped off shore, full payment will be required before it leaves our
shop. |
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Q.
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What sort of items do you carry in stock? |
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A.
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Roes carries an extensive line of traditional products in
most standard sizes. Custom turning, dimensional changes and profiles
are available upon request. Click here for diagram. |
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